The People Strategy, in support of our collective performance
At the heart of our priorities, our employees are at the forefront of delivering our strategic ambitions. To roll out our roadmap in a fast-changing environment, we rely on our People Strategy. Tailored to the needs of the business lines, it strengthens our teams’ skills to support a shared trajectory, while anticipating societal changes and ensuring the well-being of all employees.
We face a wide range of challenges today: the pursuit of greater efficiency, the adoption of generative artificial intelligence (AI), cultural transformations, etc. With this in mind, we rely on tools and mechanisms that enable us to listen to our employees and managers regularly. We use barometers, such as the Pulse survey, to gauge the level of engagement among our teams. Our NPE (Net Promoter Employee) index, which measures employee engagement, satisfaction and loyalty, is part of a proactive, comprehensive process that emphasises factors such as the quality of the working environment, diversity and inclusion, and leadership.
ACTING AS PARTNERS TO THE BUSINESS LINES
To support the transformations under way, our Human Resources teams work closely with the business lines and managers. They anticipate developments in order to assess their impact on jobs, in terms of both skills and ways of working. HR teams provide managers with a support and development programme designed to assist them in their roles. To strengthen employee loyalty, they have access to resources and tools dedicated to managing their teams.
PROMOTING SKILL DEVELOPMENT AMONG TEAMS
At a tech company such as BNP Paribas, generative AI represents a major shift that must be turned into an opportunity. To successfully navigate this transition, our priority is to meet the needs of all business lines by upskilling our teams. To this end, in October 2025, we launched the Tech Academy (see opposite), enabling all employees to integrate AI into their working methods. Moreover, since June 2025, the new My Learning training platform has enabled our employees to independently manage their learning paths and skill development. It has already proved a success, with more than 80% of employees signing up.
PLACING THE RIGHT SKILLS, IN THE RIGHT PLACE, AT THE RIGHT TIME
To address the challenges facing the sector, ensure the employability of our teams, and provide managers with the skills they need when they need them, while strengthening cross-functional collaboration across the Group, we are updating our skills catalogue at a faster pace. Our goal is threefold: to identify our priorities in terms of talent acquisition, facilitate internal mobility, and pinpoint critical jobs with recruitment gaps. This exercise allows us to guide our in-house Job Boost work-study programme towards positions with a marked technical dimension, which are often difficult to fill, such as Business Analyst or Data Scientist. The employees concerned benefit from mobility opportunities, while being trained to consolidate the skills required for their new jobs.