Scaling up artificial intelligence
Artificial intelligence (AI) is a disruptive technology that continues to grow, providing individuals with solutions that facilitate their daily lives and companies with opportunities to support growth and improve process efficiency. Having implemented cutting-edge technologies and established several partnerships, BNP Paribas is now well positioned to accelerate the industrialisation of AI.
Ranked as the leading bank in the eurozone in artificial intelligence (AI) according to the annual Evident AI Index,(1) BNP Paribas is continuing to develop its use cases under production to implement a scalable, responsible and agile operational model by 2030. Currently, more than 800 specialists are industrialising this technology. Our value creation goal is equally ambitious: to hit €750 million by the end of 2026.
AN “LLM AS A SERVICE” PLATFORM TO SCALE UP
To further industrialise our use cases, we designed an internal “LLM as a Service” platform. This provides all our business lines and functions with unified access to large language models (LLMs) in a secure environment within our infrastructure. Operated by our IT teams, the platform provides a standardised interface through which each entity can access a selection of LLMs tailored to its needs. These models can then be integrated into the entity’s tools or processes. This shared architecture provides the high processing power required to run language models efficiently while keeping costs down. It also ensures secure deployment within our infrastructure and consistent use of generative AI across all business lines and functions.
Our “LLM as a Service” platform is fully aligned with our tech strategy, which positions data and AI as key drivers for enhancing our customers’ experience and our operational performance, as well as our risk management.
BENEFITS FOR OUR CLIENTS AND TEAMS
Our use cases in production aim to make the most of AI, including generative AI, to provide an even better service to our clients. They enable our teams to work more efficiently and respond to requests more quickly, while maintaining the same level of quality. We are deploying chatbot and callbot projects to assist our clients with their procedures 24/7.
Generative AI is also emerging as a powerful tool for our employees. Many projects, particularly those focused on operational efficiency, cybersecurity, and risk management, have been integrated into their workflows to optimise, secure, and accelerate the value chain.
Thanks to our shared “LLM as a Service” technological foundation, our entities can continue to focus on the use cases that best meet their needs while ensuring security and autonomy.