“After delivering strong results in 2025, Commercial, Personal Banking & Services is entering a new phase of growth.”
How would you sum up 2025 for the Commercial, Personal Banking & Services division?
Thierry Laborde: After two years marked by headwinds, the Commercial, Personal Banking & Services division performed exceptionally well. Our revenue amounted to nearly €27 billion (up 2.6% on 2024) and our pre-tax income came to nearly €8 billion (up 10.8%). The fourth quarter of 2025 was a pivotal one for the division, buoyed by its strong commercial momentum. This excellent performance reflects the strength of our franchises and the relevance of our strategic choices.
Our division is now well positioned to continue growing its revenue by fully benefitting over the long term from a favourable interest rate environment. At the same time, we are continuing to improve our operational efficiency and accelerating the roll-out of artificial intelligence (AI) in order to further enhance both our clients’ and our teams’ experience. This helps further strengthen the trust our clients place in us, particularly in the fight against fraud and the protection against cyber risks.
Cross-functional initiatives in payments & flows, mobility and financial savings also performed very well. Could you tell us more about them?
T.L.: The target for the cross-functional payments & flows initiative was €600 million in additional revenue over the course of our plan through to 2025. Today, we have nearly €800 million. This is a clear illustration of the strength of our integrated model, as demonstrated by the collaboration between the Commercial, Personal Banking & Services and Corporate & Institutional Banking divisions. We also accelerated the roll-out of our industrial payment solutions, such as Wero, the European payment platform, and Estreem, the new major player in payment processing.
Meanwhile, our mobility activities, operating under the BNP Paribas Mobility brand which brings together the Group’s entire range of mobility services, are growing rapidly. We have already achieved our ambitious target of generating €1 billion in additional revenue over the course of our plan through to 2025. This represents a strong performance in a sector undergoing major transformations. Arval’s acquisition of Athlon is a good illustration, as it allows our specialised business to significantly expand its fleet, reinforce its presence in Europe and consolidate its position as a leader in mobility solutions.
When it comes to financial savings, our goal is to be the leading European bank for individuals looking to invest. This sector is also performing well, with revenue up by €600 million, in line with our targets. In particular, this initiative has enabled us to develop key assets for distributing our savings solutions via our digital platforms. The integration of AXA Investment Managers will further enhance our offering, and our goal is to make savings a driving force for customer acquisition, both in our networks and online.
What are the next steps for the division?
T.L.: Most of our business lines have launched, or are about to launch, their 2030 strategic plans with a view to adapting to and anticipating our clients’ needs and continuing to enhance our appeal, whilst improving our operational efficiency and the commitment of our teams. Our ambition is simple: to consolidate our leading position, while serving our clients and delivering on the Group’s integrated model.
We have therefore defined three major strategic priorities: to achieve sustainable revenue growth; to pool our investments and platforms more effectively in order to boost efficiency and improve our cost/income ratio; and, finally, to leverage the Group’s expertise and assets on an even broader scale, with a view to stabilising our capital consumption and reinforcing our integrated model.
How is the Group’s integrated model implemented in the Commercial, Personal Banking & Services division, for the benefit of its clients?
T.L.: The ability of our business lines to work together within the Commercial, Personal Banking & Services division, as well as in collaboration with the Investment & Protection Services and Corporate & Institutional Banking divisions, is essential to support our clients over the long term. Just like the cross-functional initiatives mentioned earlier, this ability lets us draw on the Group’s leading expertise and offer our clients comprehensive, high-value-added solutions.
This is thanks to the power of our diversified and integrated model, which contributes directly to our performance. As part of our 2030 strategic plan, we will continue to build on this competitive advantage across all our markets.