Seizing technological opportunities
At the end of two decades of digital transformation, the way we live, work and consume has been radically transformed. Having taken stock of these new habits, companies have made significant progress in terms of operational efficiency, client relationships and innovation. Building on this progress, they are now turning to the latest technologies, in particular generative artificial intelligence (AI).
“Technology is at the heart of our operations, from cloud to data, which is essential for the industrialisation of AI. With more than 800 use cases in production in 2024 and €750 million in value creation through to 2026, AI allows us to accelerate digitisation, enhance the client experience and place security and responsible technology at the forefront.”
The banking sector, given its major role in the economy, is both vigilant and ambitious in the face of these innovations. First and foremost, it is vigilant in maintaining service continuity. To enable their clients to carry out their transactions when they want to, banks must operate with the highest levels of quality, efficiency and security on a daily basis, in particular by protecting data confidentiality. Secondly, the sector has the ambition to continuously improve the client experience. To provide a simple, fluid and attractive customer journey, banks have invested heavily to enhance or even rethink their services, while developing the skills of their employees and their working environment. Notably, they have embraced the technological opportunities associated with the development of cloud services, which guarantee the resilience and security of information systems while providing agility and better control of data. More recently, they have turned to generative AI in order to anticipate client demands for speed and personalisation. Used responsibly and within a framework of good governance, AI can also optimise risk management and improve efficiency in the fight against fraud.
INNOVATING FOR GREATER EFFICIENCY AND GROWTH
After gauging the extent of these changes early on, BNP Paribas focused on industrialising its systems, improving its operational efficiency and enhancing the client experience. Since 2016, we have been integrating AI into our processes and tools. Today, having achieved a certain maturity, we are aiming to have 1,000 use cases in production in 2025, with four main benefits: knowledge of clients and optimisation of their experience; increased operational efficiency; the detection and prevention of risks, especially on the cyber front; and the invention of tomorrow’s banking services through generative AI. By signing a partnership with Oracle, BNP Paribas has also taken a new step in its cloud strategy in order to further strengthen the security and confidentiality of its clients’ data. Moreover, the Group has continued to develop targeted partnerships with the start-up ecosystem, notably with Mistral AI in 2024. At the same time, we are gradually integrating these new technologies into the day-to-day work of our teams to ensure that they enhance their working experience and skills.
€200bn The total amount of investments mobilised by the European Union to accelerate the development of AI in Europe, including €150 billion from large corporations. This alliance, called the EU AI Champions Initiative, brings together more than 60 companies, including BNP Paribas.
Source: International Data Corporation (IDC) Worldwide Artificial Intelligence Spending Guide.
