Helping corporate clients to protect themselves against cybercrime
According to “l’Agence nationale de la sécurité des systèmes d’information” (ANSSI - the French Cybersecurity Agency), cyberattacks in France have increased by 400% since 2020. Small and medium-sized enterprises (SMEs) and mid-caps are both the most affected by and the least well protected against what has become their No. 1 risk. To remedy this situation, Commercial & Personal Banking in France entered into a unique partnership with STOÏK, Europe’s leading cyber insurtech, specialising in cyber risk for SMEs and mid-caps.
To protect them against cybercrime, the two partners offer a 100% online product that’s easy to take out, with comprehensive, transparent coverage and tools to help them manage their risks. SMEs and mid-caps thus have access to coverage including crisis management assistance, the restoration of their IT system, coverage for intangible damage and cyber-liability protection.
A new customised experience thanks to AI
Securities Services and Global Banking have launched a virtual assistant powered by artificial intelligence (AI) called NOA - the NextGen Online Assistant. The solution is based on the cognitive technology of Amelia, a leading player in enterprise conversational AI. This virtual agent helps customers quickly find the information they are looking for. For Securities Services, NOA - available on its client portal NeoLink - continues to be rolled out and will soon be extended to include new services.
For Global Banking, NOA is hosted on the Centric global banking platform. The virtual agent answers customer questions about their cash management transactions.
Available in Europe, it is being rolled out in other regions and will also see its uses grow.
