Providing ever more useful digital solutions to our customers
To meet its customers’ expectations and provide them with the best possible service, BNP Paribas is enhancing its digital services. The Group is capitalising on its culture of innovation as well as its privileged partnerships with a large ecosystem of start-ups. Spotlight on some major advances.
With a view to making insurance ever simpler and just a click away, BNP Paribas Cardif is teaming up with insurtech Lemonade to reinvent multi-risk home insurance in France. The two co-insurers are offering tenants a 100% digital experience, from subscription to claims management. Accessible in seconds from any device, this solution simplifies the user experience. It also sets itself apart from other insurers with specific coverage: adaptation of cover to policyholder needs, single excess, coverage of goods transported outside the home and additional cover against theft and glass breakage.Also to facilitate access to insurance, BNP Paribas Cardif is continuing to develop its ONE System platform, designed by its teams in Taiwan in 2022. Winner of the “Technology Initiative of the Year” award at the 2023 Asia Insurance Industry Awards, ONE System sets up simple, fluid and 100% digital solutions for distributor partners and their customers. It now covers other Asian countries where BNP Paribas Cardif operates.
Facilitating investment decisions
CapLink Investor and CapLink Private: these two solutions, available on the Securities Services NeoLink customer service portal, target alternative fund managers and their investors. To improve transparency and support their investment decisions, the platform provides simple and secure access to environmental, social and governance (ESG) information and data analysis tools. CapLink Investor provides fund managers and investors with essential information about the funds in which they invest. CapLink Private, for its part, provides them with digital reporting functions for unlisted investments in several asset classes. These offerings were co-created with customers, drawing on the design thinking and lean start-up methodologies of the bank’s Digital Innovation Lab and its partnership with AssetMetrix, a fintech specialising in unlisted investments.
Optimising budgets with the Easy Banking App
With the Easy Banking App, BNP Paribas Fortis helps its customers optimise their budget by providing a clear overview of their income and expenditure, automatically divided into twelve categories. Customers can choose how often to view their budget and set spending targets not to be exceeded. An ideal tool to help them save, or simply manage their budget. This tool is used by 2.5 million customers and is already attracting more than 600,000 users a month.
Contributing to the business continuity of SMEs in Ukraine
UKRSIBBANK has created the UKRSIB business application for small and medium-sized enterprises (SMEs). The app enables them to manage their accounts and carry out transactions in local currency from mobile phones. SMEs can thus access remote banking and ensure the continuity of their business in the current context of war in Ukraine.