bpost bank joins BNP Paribas Fortis
On 22 January 2024, bpost bank was integrated into BNP Paribas Fortis. By joining BNP Paribas Fortis, nearly 1 million customers now have access to a wider range of products, services and retail outlets. The consolidated group represents a total of over 4.7 million customers. Around 2,270 bpost bank employees received in-depth training to support customers during the migration and to provide them with the best possible advice on the solutions offered by BNP Paribas Fortis.
Hello bank! celebrates its 10th anniversary in France and accelerates its development
On the occasion of its 10th anniversary, Hello bank! passed the milestone of 800,000 customers. Thanks to the quality of its service, Hello bank! has been ranked #1 in digital customer relations for 4 years and is one of the most recommended banks in France by its customers, with a 2023 Net Promoter Score of +57(1).
In 2023, Hello bank! continued to innovate and enhance its offering, notably by launching the Hello Extra cashback service, a limited series of Hello+ savings accounts, a term account, an app entirely devoted to the stock market and, lastly, the ability to open a “Livret d’Épargne Populaire” savings account via the app - an exclusive feature among online banks in France.Since June 2023, Hello bank! has been preparing to welcome Orange Bank customers and thus enter a new stage in its development, following the Orange group’s decision to withdraw from the online banking market in France.
(1) The Net Promoter Score is used to measure the propensity and likelihood of customers to recommend a brand, product or service. BNP Paribas survey, October 2023.
Alcala 546, BNP Paribas Real Estate Spain’s first project
The result of a collaboration between L’Oréal and BNP Paribas, Alcala 546, the headquarters of L’Oréal Spain and Portugal in Madrid, was designed by Fenwick Iribarren Architects for a turnkey development jointly promoted by BNP Paribas Real Estate (majority developer) and Therus Investment. Financed by Corporate & Institutional Banking, it was sold through BNP Paribas Real Estate to a fund managed by Amundi Immobilier. This ambitious undertaking stands out for its modernity and connection to the city, and meets the requirements of environmental, social and governance (ESG) standards. Alcala 546 has earned two major certifications: LEED Platinum Shell & Core and WELL Platinum.