With innovation at the heart of its practices, BNP Paribas anticipates changes in usage and harnesses the potential of new technologies. In this context, we are improving the customer experience, making it simpler and more fluid. We are also using technology to improve operational performance by taking full account of the revolution brought about by artificial intelligence, which we intend to use in a secure environment. Our leading experts explain these structural changes, in response to which we are mobilising and forging strategic partnerships.
