2023 Integrated Report

2. Ambitions

BNP PARIBAS LEASING SOLUTIONS

BNP Paribas Leasing Solutions provides business clients operating in key sectors with leasing and financing solutions for their equipment, through various commercial channels (industrial partners such as manufacturers, distributors and resellers; direct business customers or companies from the commercial & personal banking network). BNP Paribas Leasing Solutions contributes to its customers’ ecological transition by financing low-carbon equipment and providing services to promote and support the circular economy.

More than 323,000 projects financed in 2023, amounting to €15.5 billion. In total, €39.6 billion in assets under management at the end of December 2023

BNP PARIBAS PERSONAL FINANCE

BNP Paribas Personal Finance is a major player in consumer credit in Europe. Its commercial brands offer a full range of consumer loans through a variety of distribution channels. BNP Paribas Personal Finance is developing an active partnership strategy with large retailers, car manufacturers and distributors, e-merchants and other financial institutions. In addition, the company is pursuing its efforts in sustainable finance in four areas: financial inclusion, the energy transition in housing, sustainable mobility, and the circular economy.

At the end of 2023, sustainable finance outstandings amounted to €8.9 billion, i.e. 8% of total outstandings, including the financing of the energy transition in housing, to the tune of €4 billion

BNP PARIBAS PERSONAL INVESTORS

In addition to its traditional online brokerage business, BNP Paribas Personal Investors offers its individual customers a wide range of banking, credit and savings services, as well as short and long-term investment solutions. This business line also provides innovative digital services to independent financial advisers, asset managers and fintechs. BNP Paribas Personal Investors works in Germany, through three brands, including Consorsbank for individual customers, and in India(3).

5.3 million individual customers (including 2 million in Germany)

HELLO BANK!

BNP Paribas’ 100% digital offering provides its individual customers with real-time daily banking services, with credit, savings, investment and insurance solutions adapted to their new uses and ways of working. In France, it also provides a range of services and support to entrepreneurs. Hello bank! operates in France, Belgium and Germany.

Created in 2013, Hello bank! celebrated its 10th anniversary in France and has been ranked #1 in digital customer relations for 4 years(4)

NICKEL

Nickel, launched in France in 2014, offers a current account available in five minutes from its partners at tobacconists or Nickel Points (over 10,000 in Europe at the end of 2023). Its customers can pay, and be paid, via a simple and inclusive offer, based on four values: universality, simplicity, usefulness and kindness. On the strength of its digital model and a local distribution network in France, Spain, Belgium and Portugal, Nickel maintained a sustained rate of customer acquisition throughout the year and launched its business in Germany in September 2023.

Nearly 3.7 million individual customer accounts have been opened since it was launched in 2014(5)

FLOA

FLOA, already the leading provider of payment facilities in France, is also present in Spain, Belgium, Italy and Portugal, and is a pioneer in this field, offering consumers fractional payments, mini-loans and bank cards. The company is a partner of major e-retailers, key players in travel and fintechs, for which it develops tailor-made services.

4 million customers and over €2.5 billion in goods and services financed each year

Cash Management (#1 in Europe for large corporates), Trade Finance (#1 in Europe) and Factoring (#1 in Europe), operating in synergy with the Global Banking business line of the Corporate & Institutional Banking division, complete the offering provided to commercial & personal banking corporate clients, based on the One Bank for Corporates approach. For its part, the Wealth Management activity is developing its private banking model in commercial & personal banking.

GTS 2025 : CPBS' strategy and progress

Our 2025 strategy

Drawing on its market-leading positions in two-thirds of its business lines and the ongoing transformation of its operating model, the CPBS division has significant growth potential. Its vision for 2025 fuels the action plans of its business lines to ensure the growth of revenues and profitability.

To achieve its goals, CPBS aims to:

  • accelerate the significant and profitable growth of its specialised business lines;
  • strengthen its leadership in Europe for corporate clients and the private banking segment;
  • reposition its retail banking activities to become even more attractive, while adapting its operating model;
  • pursue the continuous improvement of its operational efficiency.

Our progress in 2023

In an economic environment that remains complex and uncertain, commercial & personal banking and the specialised businesses have combined agility and performance to serve both their customers and society, consolidating the division’s development strategy and confirming the goals of the GTS 2025 plan.

In 2023, CPBS:

  • developed its sustainable financing solutions, its services and the expertise of its teams, to provide customised support to all its customers in their transition, for example in developing sustainable mobility and renovating homes for energy efficiency;
  • continued to develop its relationship model to offer its customers the best available people and digital technologies, by reinforcing the know-how of its teams and developing self-care, for example through the launch of virtual assistants;
  • accelerated the industrialisation of its operating model and its technological transformation, notably by developing the potential of artificial intelligence to strengthen the efficiency of customer journeys, the relevance of commercial actions, the refinement of pricing and the optimisation of its processes;
  • increased the cross-functional nature of its approach and the cooperation among its business lines, providing BNP Paribas with unique added-value on the market and boosting its cross-revenues.