Offering our customers solutions at scale with current transitions
Contributing to a more inclusive economy and societyContributing to a more inclusive economy and society
Working alongside our customers in the face of the crisis
To support its customers — individuals, entrepreneurs and companies — faced with the impacts of price increases, BNP Paribas is committed to working alongside them. With a guiding principle: being present in difficult times.
To help households faced with purchasing power difficulties, BNP Paribas has implemented several measures in its entities and subsidiaries.
Commercial & Personal Banking in France has frozen its banking fees for its individual customers in 2023. It has also extended the “Esprit Libre” (Free spirit) banking offer, without price increases, with two new features: free instant transfers and assistance guarantees to protect digital life. Lastly, it launched the “Mes Extras” (My extras) cashback offer, giving the opportunity to recover part of the amount of purchases from partner retailers.
For its part, FLOA strengthened its commitment against over-indebtedness by launching the FLOA Care unit in early 2022, which supports customers showing the first signs of financial difficulty. With this same objective, FLOA also signed a sponsorship agreement with the CRÉSUS Foundation in 2022.
Making the energy transition accessible to all
BNP Paribas Personal Finance offers its customers, particularly low-income households, preferential rates to finance energy renovation work on their homes. Domofinance, the subsidiary of BNP Paribas Personal Finance and EDF, contributed more than €592m to numerous energy renovation projects in 2022. One of its flagship products, the “Heat pump boost” offer, makes it possible, for example, to replace a heating system using carbon energy with a heat pump. The advantage? To reduce one’s energy bill and CO2 emissions. This offer was taken up by 21,104 households in 2022, compared to 13,000 in 2021.
Helping entrepreneurs with rising costs
In Italy, BNL launched “Energy Blast” for entrepreneurs to offset the increase in energy bills and raw material costs. With a funding envelope of €2bn, “Energy Blast” provides short-, medium- and long-term loans that can be activated quickly, and financing solutions for investments in energy efficiency through renewable energies.