FLOA customer experience on the rise
In February 2022, BNP Paribas completed the acquisition of FLOA, French leader in payment facilities, offering split payments, mini-loans and bank cards. FLOA received several awards, including the Google “Finance UX Benchmark”, which identifies the best UX journeys, and obtained the French label “Best customer service of the year 2023”, for the third consecutive year in the “Credit Organisation” category and, for the first time, in the “Payment Solution” category. Its data approach was also recognised with a special distinction from the jury at the “Dataiku Frontrunner Awards”, awards that recognise major technological advances. A leader in France, FLOA is also present in Spain, Belgium, Italy and Portugal, and aims to propose its services in more than 10 countries from 2025.
#1 online broker
This is the position of Consorsbank, the German brand of BNP Paribas Personal Investors, in the ranking established by the German business magazine Focus Money. A ranking that rewards the continuous expansion of the range of products offered to individuals by Consorsbank.
Nickel continues its European growth
Accessible to all, with no minimum income threshold and available at tobacconists or “Points Nickel” (points of sale), Nickel expanded its offer in 2022 with new services in France. For instance, customers can now top up their accounts by credit card using the mobile app. Also, numerous insurances have been added to all Nickel card offers and instant transfers were introduced in the second half of 2022. Lastly, Nickel made possible and facilitated the change of first names on personal cards for transgender and non-binary people thanks to the True Name feature. In addition, the option to pay by Apple Pay will be available in 2023. The year 2022 was also marked by a very strong acceleration in the development of Nickel in France, with record account openings. While Spain has passed the 1,000 points of sale mark, Nickel’s European development is continuing: after Belgium in June 2022 and Portugal in September of the same year, Nickel will offer its services in Germany in the summer of 2023.