2022 integrated report

Offering our customers solutions at scale with current transitions

Innovative pathways for an optimised experience

To anticipate new uses, BNP Paribas continues to invest in digital technologies. While focused on being the “Bank of the future”, the Group meets the constantly changing needs of its customers in order to offer them a simple, intuitive and qualitative digital experience. With an ambition: to combine a constant search for creativity with a high level of security.

BNP Paribas offers new digital services in all its entities and subsidiaries to reinvent and continuously improve the customer experience.

An optimised digital portal for corporates

The digital ecosystem of Commercial & Personal Banking in France is structured to meet the new needs of our SME and mid-cap customers. Designed in agile mode, its new Corporate Client website supports managers in their decision-making by giving them access to content that addresses their concerns. In a dedicated members space, they can also discuss their growth, international, CSR, innovation or cybersecurity challenges with the Bank’s experts, access tools and benefit from our beyond banking offers.

A 100% digital loan in just 24 hours

To meet the expectations of professionals and very small enterprises (VSEs) for quick turnarounds, Commercial & Personal Banking in France (CPBF) has designed a web-based process enabling them to obtain a loan within a short timeframe. Thus, they can apply for a business loan of up to €50,000 to finance their day-to-day needs, such as the purchase of equipment or the replacement of a vehicle. Having signed the loan agreement electronically, they receive the funds in their business account within 24 working hours.

Private banking: a new digital solution dedicated to investments in private assets

BNP Paribas Wealth Management continues to enrich its digital services by launching a client portal dedicated to private assets — Private Equity, Real Estate, Private Infrastructure —, the Private Assets Investor Portal, which gives each investor a consolidated 360° view of their portfolio. The subscription process has also been digitised with an electronic signature, making it environmentally-friendly and smooth. The end-to-end journey will be finalised in 2024 in all countries where Wealth Management is present.

Real estate data analysis in immersive reality

In order to answer the questions of future investors, BNP Paribas Real Estate offers a 3D data visualisation tool, called W.I.R.E.D. (for “Wearable Immersive Real Estate Dataroom”). Using data to reproduce past developments and anticipate future changes in cities, this real estate analysis and forecasting tool offers enhanced virtual immersion in the heart of cities.

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This is the rating obtained by BNP Paribas (Commercial & Personal Banking in France) and Hello bank!, recognised respectively as “European Champion network banker” and “European Champion digital banker” by the independent agency D-Rating during the Digital Awards 2022. These are the only two banks present in this category in France.