2022 integrated report

Accelerating our transformation at scale with challenges of our time

Commercial, Personal Banking & Services

Commercial, Personal Banking & Services (CPBS) brings together our commercial & personal banking and several specialised businesses for efficiency, agility, and to act as our customers’ trusted companion. As such, we meet our clients’ financial needs and more, serving their best interests and those of society.

In line with the GTS 2025 strategic plan, CPBS intends to continue to improve customer and employee recommendation by simplifying and enriching its offer of ever more responsible products and services. CPBS also relies on the best of people and digital technology to provide its customers with an innovative relationship, while continuing to build an industrialised and resilient operating model.

Our commercial & personal banking

With its four domestic markets in the euro-zone (France, Belgium, Italy, Luxembourg), its network of banks outside the eurozone (Poland, Turkey, Ukraine, Algeria and Morocco)(1) and its participation in a bank in China, BNP Paribas has a large network of experts and offers its customers an extensive range of services and products including financing and savings solutions. An ecosystem of partners strengthens these offers beyond banking services.

By placing innovation and security at the centre of their business model, our networks adapt their offer to the new needs of customers to be their long-term trusted companion.

  • Commercial & Personal Banking in France7.6 million customers
  • BNP Paribas Fortis in BelgiumNearly 3.4 million customers(2)
  • BNL in Italy2.6 million customers
  • BGL BNP Paribas in Luxembourg 188,300 customers
  • Europe-MediterraneanMore than 15 million customers
  • Bank of the WestOn 20 December 2021, the BNP Paribas Group announced the sale of Bank of the West to BMO Financial Group. The sale was completed on 1 February 2023.
Our specialised businesses
Arval

Arval provides companies, their employees and individuals with an ecosystem of digital solutions, services and tools to optimise their mobility in line with current challenges, including the energy transition and growth of the user economy.

With the aim of leasing 700,000 electrified vehicles by 2025 and offering responsible mobility solutions throughout its entities worldwide, Arval has positioned itself as a key player in sustainable mobility.