The Group’s technological advances in 2022
More than
30%
of the information system hosted on the Group’s clouds, approximately 10% of which are on the dedicated cloud
~ 300
IT products available on the internal digital marketplace, with more than 500,000 visits and more than 62,000 downloads at the
More than
660
application programming interfaces (APIs) available on our Group platform, with nearly 620 million transactions per month
~ 670
use cases of artificial intelligence (AI) deployed in 2022, up by 57% compared to the end of 2021
“The attention the Group pays to technology, symbolised by the T at the heart of the GTS 2025 plan, highlights the progress made in the previous 2017-2020 plan. As part of our 2025 strategy, we are continuing our investments and ramping up in the context of constant technological change.”
TECHNOLOGY
Putting technology at the heart of improving the experience of our customers and our teams
With GTS 2025, we are stepping up our industrialisation drive through technology. We are thus able to both optimise the experience of our customers — by offering them innovative services that meet their expectations — and increase the satisfaction of our teams by nurturing empowerment and cooperation at the heart of our working methods. We also mobilise the most robust and cutting-edge technological resources to improve the overall operational performance of all our entities. Lastly, streamlining information systems is key to our pursuit of our long-term cost control strategy.
A global strategy focused on several areas
We are focusing our financial and human efforts on an operational model that provides standardised, pooled and interoperable IT services and platforms to ensure the best possible protection against cyber risks for our Group and our customers. To this end, we:
- use secured cloud technology to modernise our information systems;
- accelerate the convergence of our technology platforms to facilitate the creation of value and the sharing of our IT assets, thanks to our digital marketplace;
- deploy our “APIsation” approach through a common platform aimed at rolling out open banking right across the Group;
- extend the use of artificial intelligence, data and robotisation to reach 1,000 operational use cases in 2025, compared to 670 in 2022.
Managing and preventing risks
In an increasingly changing and demanding environment, it is essential that we identify the risks of all kinds to which BNP Paribas is exposed. It is thanks to this culture of risk management, rooted in our practices, that we have succeeded in preserving and strengthening the Group’s solidity over time.
Our internal control system will continue to be optimised in order to identify the main risks and anticipate emerging risks. This strict control is present at all levels of the company and is based on three lines of defence. The first is carried out by the Group’s operational entities, business lines and functions, and the second is the permanent control managed by the Compliance, LEGAL, RISK, Tax and Finance functions. The third, under the responsibility of the General Inspection function, supplements these actions with periodic controls.
This control system is reinforced by a solid culture of compliance, regularly shared internally. It is also part of a dynamic of cooperation within the Group as well as with the Group’s other functions and business lines. The quality of our risk management, which is prudent, proactive and long-term, results in a low cost of risk, at 31 basis points in 2022, and by a ratio between the cost of risk and gross operating income among the lowest of European banks.