2021 INTEGRATED REPORT

Designing innovative solutions

BEYOND BANKING, OR THE ART OF SUPPORTING OUR CUSTOMERS MORE BROADLY

BNP Paribas launched two innovations in 2021 to make life easier for its customers and help them turn their projects into reality.

PREPARE FOR RETIREMENT WITH THE "MONDEMAIN" PLATFORM

With the MonDemain (“MyTomorrow”) digital platform launched in December 2021 in France, BNP Paribas provides the general public, particularly customers aged 40‑50, with products and services to help them prepare for retirement with confidence. Built jointly by BNP Paribas Cardif, BNP Paribas Asset Management and Gambit, this solution aims to support, with an educational approach, those who wish to better prepare their retirement plans and, more broadly, their futures. A number of modules allow customers to estimate their retirement needs, calculate future income or simulate tax savings. After a quick overview, users receive a customised long‑term savings solution based on several vehicles - PER or PEA (share‑based retirement savings plans) life insurance and real estate‑based savings plans. They are also put in touch with an expert advisor from the Group. This innovative and free platform is accessible even if you are not an existing BNP Paribas customer.

MEETING THE NEEDS OF THE HOME WITH BNL ABITO

In November 2021 in Italy, BNL launched BNL Abito, a digital ecosystem that gives customers access to services for their homes, including solutions for purchase, protection, renovation or energy efficiency improvements. This example illustrates an open banking approach whereby an integrated system of services provides solutions to meet clients’ various needs.