2021 INTEGRATED REPORT

Commercial, Personal Banking & Services

3 divisions that support all our customers

Commercial, Personal Banking & Services

Our Retail Banking division has evolved into Commercial, Personal Banking & Services (CPBS) to better reflect the reality of its offer and the customers it serves. It brings together all our Commercial & Personal Banking and specialised businesses to provide daily support to our customers and to help them develop their projects.

Our Commercial & Personal Banking

With its four domestic markets in the eurozone (France, Belgium, Italy and Luxembourg) and International Retail Banking (which pools the retail banks of nine countries outside the eurozone), BNP Paribas has a large network of experts and offers its customers a wide range of services and products such as financing or savings solutions. An ecosystem of partners strengthens these offers beyond banking services. Placing innovation and security at the centre of their business model, our networks adapt their products and services to customers’ new needs and deliver the best of digital and human resources to be their trusted companion.

  • Commercial & Personal Banking in France (CPBF)
    7.7 million customers
  • BNP Paribas Fortis in Belgium
    3.4 million customers
  • BNL in Italy
    2.6 million customers
  • BGL BNP Paribas in Luxembourg
    188,000 customers
  • International Retail Banking
    16.8 million customers (Europe‑Mediterranean: 15 million customers; Bank of the West: nearly 1.8 million customers)

Our specialised businesses

Arval

Arval provides companies, their employees and individuals with an ecosystem of digital solutions, services and tools to optimise their mobility in line with current stakes, including energy transition and growth of the user economy.

With the aim of leasing 700,000 electrified vehicles by 2025 and offering responsible mobility solutions to all of its entities worldwide, Arval has positioned itself as a leader in sustainable mobility.

A fleet of nearly 1.5 million vehicles leased to its 300,000 customers