2021 INTEGRATED REPORT

A diversified and integrated model that creates value

A diversified and integrated model that creates value

Serving our customers and the world in which we operate, we support transitions in society by providing expertise and by contributing to financing the economy. We create value through our diversified and integrated model, which is based on the diversification of risks, cooperation between our business lines and digitally scaled platforms. In a context of gradual recovery, after the health crisis that has affected us all, our distinctive and high‑performing model allows us to continue to support our customers in the development of their projects.

Economic and regulatory issues

Digital issues

Societal and environmental issues

OUR STRENGTHS

  • European Group with global reach operating in 65 countries and regions
  • Committed employees 189,765 people worldwide
  • A solid financial structure with €122.5bn in shareholders’ equity
  • Broad diversification by customer segment, geography, sector and business line
  • Cooperation between business lines to meet all our customers’ needs
  • A culture of technology and innovation at the service of our clients

OUR DIVERSIFIED AND INTEGRATED MODEL

COMMERCIAL, PERSONAL BANKING & SERVICES (CPBS)
  • 113,758 employees(1)
  • Revenues(2) €25.2bn
INVESTMENT & PROTECTION SERVICES (IPS)
  • 18,842 employees(1)
  • Revenues(2) €6.5bn
CORPORATE & INSTITUTIONAL BANKING (CIB)
  • 36,356 employees(1)
  • Revenues(2) €14.2bn

OUR GTS 2025 STRATEGIC PLAN

  • Growth
  • Technology
  • Sustainability