2021 INTEGRATED REPORT

PURSUE AND ACCELERATE OUR TRANSFORMATION

To achieve our GTS 2025 strategic plan, we are equipping ourselves with ambitious resources by activating three complementary levers: technology and industrialisation; sustainable finance and CSR; employee potential and engagement.

• We place technology and industrialisation at the heart of our model, which is in a process of continuous improvement. In this context, we are continuing to roll out a transformation programme for all our business lines. Thanks to the mobilisation of all our entities, we are aiming to:
  • Offer a new experience to our customers;
  • Accelerate digitalisation;
  • Improve operational performance.

The Group’s objective for 2025 is to launch the production of more than 1,000 high value‑creating use cases of artificial intelligence (compared to 427 use cases at the end of 2021) and to migrate at least 50% of the information system to dedicated clouds by 2027.

• Regarding sustainable finance and CSR, we are aiming for real change of scale. In order to accelerate the implementation of our commitments in line with both the challenges facing our customers and the United Nations Sustainable Development Goals (SDGs), we have three main priorities:
  • Align our portfolios with our commitment to carbon neutrality by reducing the CO₂ emissions corresponding to the financing of sectors with the highest levels of emissions, and by aligning the objectives of our business lines taking into account their client transitions.
  • Engage in the transition to a sustainable economy alongside our customers by mobilising our business lines and integrated model, especially through the Low‑Carbon Transition Group and the NEST, our network of in‑house experts.
  • Strengthen our management tools, processes and governance to support evolving needs and standards. We will also accelerate the training of our employees in sustainable finance, most notably through our Sustainability Academy.