2021 INTEGRATED REPORT

Our GTS 2025 strategic plan

Consolidating our European leadership to accelerate our clients’ transition to a sustainable economy

Strengthened by its diversified and integrated model, its unique position as a European leader and the expertise of its teams who are committed to serving customers, the Group is well positioned to launch an ambitious strategic plan for 2025.

This plan aims to support customers not only in their new daily usage of banking and financial services, but also in their longer‑term development projects. It also aims to direct financial flows toward the necessary investments that favour the transition to a sustainable economy. Our 2025 strategic plan is based on three strong ambitions, expressed through three letters: G for Growth, T for Technology and S for Sustainability.

STRONG AMBITIONS

GROWTH

Continued profitable growth by leveraging the Group’s leading positions in Europe

TECHNOLOGY

Technology for optimised client/employee experiences and operational efficiency

SUSTAINABILITY

Accelerated mobilisation of the Group’s business lines on sustainable finance issues

FUELLED BY A POWERFUL MODEL

LEADING PLATFORMS IN EUROPE BUILT ACROSS BUSINESSES…

…STRATEGICALLY ALIGNED TO BEST SERVE CLIENTS AND PARTNERS…

…WITH THE FULL BENEFIT OF OUR INTEGRATED AND TRANSFORMED OPERATING MODEL

BUILT ON THREE STRENGTHS

TECHNOLOGY AND INDUSTRIALISATION AT THE HEART OF OUR MODEL

DEPLOYMENT OF SUSTAINABLE FINANCE AND ESG AT SCALE

DEVELOPMENT OF EMPLOYEES’ POTENTIAL AND ENGAGEMENT

IN ORDER TO

FOSTER
ORGANIC GROWTH

GAIN
MARKET SHARES

DEVELOP
NEW OPPORTUNITIES

GENERATE
ECONOMIES OF SCALE