Continue to digitalise customer journeys
In order to adapt to the changing needs and practices of our individual, business and institutional customers, we are accelerating the development of digital functionalities. With the aim of offering everyone an experience combining the best of people and digital technology.
Digital transformation was the spearhead of BNP Paribas’ strategic plan for 2017-2020. In line with a growing expectation of self-care on the part of customers, the Group’s business lines have undergone their transformation and are now continuing the development of online, mobile and tablet functionalities. In addition, French Retail Banking (FRB) was ranked number one traditional bank for the fourth consecutive year by D-Rating for its digital offering. The independent rating agency for the digital performance of companies has also recognised Hello bank! second-largest online bank in France. Another example of the Group’s digital acceleration: BNP Paribas Personal Finance offers individual customers digitalised customer journeys at all stages of the relationship. In 2020, 71% of signatures were carried out electronically (compared to 10% in 2016). For its part,
BNP Paribas Wealth Management saw the use of its digital services platform myWealth increase significantly.
Making stock market investment more widely accessible with Lucy
To help individuals invest with complete autonomy, the Group is innovating with advanced investment functionalities offered to its clients.
BNP Paribas Asset Management, in partnership with the fintech Gambit Financial Solutions, created the investor robot Lucy in 2020. The result of two years of work, this fully online service ensures the professional and automated management of their assets. From a minimum of €1,000, all customers need to do is complete an online questionnaire to determine their risk profile and investment objectives. Lucy then invests the assets, and rebalances each portfolio according to market trends. A solution already offered by
BNP Paribas Fortis to its customers.
Innovate with Brio
In 2020, BNP Paribas Global Markets launched Brio: a platform dedicated to cross-asset equity and index investment solutions that gives institutional customers the opportunity to conceptualise and test their investment strategies before finalising their transactions. This solution complements the offer already available with Centric, the online banking platform for companies and institutions. An ideal interface, it allows our customers to streamline their information exchanges with the bank. With more than 100,000 users in 45 countries, Centric already hosts 42 applications and continues to add new services. For our customers who need to make payments, we offer the Inquiro app by BNP Paribas. Co-created with our customers, it helps them transmit more information emanating from Compliance and online payments, including proactively, in a completely secure form. For our customers who execute foreign exchange transactions, we have developed the online confirmation solution, Confirmation Matching, an application that allows them to confirm any transaction involving foreign exchange - and, more recently, commodities - instantly and securely.
BBB+
This is the rating obtained by BNP Paribas at the end of the 3rd assessment module of the “Digital performance of retail banks in France” study conducted by D-Rating. BNP Paribas is the only banking group in France to have obtained this rating
130,000
new clients for Hello bank! in 2020 and a total of 600,000 clients in France
+28,000
users in 2020. At the end of 2020, the online banking platform Centric had more than 100,000 users in 45 countries. It hosts 42 applications