2020 INTEGRATED REPORT

Optimise customer experience

In action at your side

Optimise customer experience

To get started on building the bank of tomorrow, we are focusing and continuing our investments in digital technologies, and strengthening our ties with startups and fintechs in order to be at the forefront of technological innovation. Our goal? Offer our customers a smooth and personalised journey that meets their needs and uses, while ensuring a high level of security. Above all, optimising customer experience means listening to clients’ aspirations and regularly proposing new offers and services with high added value.