2020 INTEGRATED REPORT

Mobilised throughout 2020, an exceptional year

€396bn of financing raised for customers in syndicated credit, bond and equity markets worldwide(1) and more than 120,000 loans guaranteed by governments.(2)

(1) Dealogic on 31/12/20, bookrunner, proportional amount. 
(2) Throughout the Group’s retail-banking networks as at 31 December 2020

Banks are vital players in our economy. In 2020, BNP Paribas demonstrated this more than ever by mobilising all its teams to support its individual, professional, corporate and institutional customers.

Keeping in touch

BNP Paribas has stayed in close contact with its customers, keeping them informed and reassured, thanks to dedicated advisors and to digital tools. In Italy, for example, BNL has set up daily updates with customers to share helpful solutions and security measures.

Up to 99.2% of our branches, as in Belgium for example, remained open during the year.

In all our domestic networks, the Group chose to keep agencies open and make adjustments to ensure that we welcomed customers by appointment, in compliance with health measures.