THE MAJOR CHALLENGES FACING OUR ENVIRONMENT
This table summarizes the challenges facing our Group. They are distributed around four megatrends: adapting to a complex economic and regulatory environment, using technology to enhance customer experience, accelerating the transition to an inclusive and sustainable economy, and combining the strength of a global model with regional proximity.
ADAPTING TO A COMPLEX
ECONOMIC AND REGULATORY ENVIRONMENT
◼
Ethics and compliance Data privacy Corporate economic value
◼
Governance Fair competitive practices Transparent practices Human rights
◼
Business continuity plan Geopolitical risk
USING TECHNOLOGY TO ENHANCE CUSTOMER EXPERIENCE
◼
Data privacy Digital transformation Customer satisfaction
◼
Talent development
ACCELERATING THE TRANSITION TO AN INCLUSIVE AND SUSTAINABLE ECONOMY
◼
Climate change and energy transition Fair and inclusive workplace Ethics and compliance
◼
Operational environmental impact Responsible investments and financing Transparent practices Employment practices Human rights
◼
Business continuity plan Accessibility for all to products and services Support for local communities
COMBINING THE STRENGTH OF A GLOBAL MODEL WITH REGIONAL PROXIMITY
◼
Customer satisfaction
◼
Business continuity plan Accessibility for all to products and services Support for local communities
◼Crucial issues
◼Major issues
◼Important issues
These challenges are part of the BNP Paribas materiality matrix created in December 2018 that highlight the perception and importance of around a hundred issues for the external and internal stakeholders of the Group. Consult the BNP Paribas materiality matrix on page 624 of the Universal Registration Document, which is available on invest.bnpparibas.com