BNP Paribas maintains a regular dialogue with all of its stakeholders. This approach is used to better understand their expectations, integrate transformations underway in society and inform the Group’s strategic orientations.
BNP Paribas operates in an ecosystem in which it interacts with various stakeholders. These so-called contractual stakeholders include customers, employees and social partners, shareholders and suppliers. Others, called strategic stakeholders, include companies in which the Group invests, regulatory bodies, governments and legislators, international organisations, local and regional authorities, civil society, financial and
non-financial rating agencies, SRI* investors, the media, candidates and local populations.
BNP Paribas has chosen to interact with all of its stakeholders in an open and constructive dialogue. These interactions take many forms, ranging from a dedicated fact-finding processes to structured dialogues, and include mechanisms for discussion and monitoring of the relationship. Through these efforts, the Group strives to anticipate changes in its business lines and improve its products and services, optimise the management of the risks it faces and identify innovative solutions with a positive impact on society.
109
different dialogues
with NGOs in 2020
around the world
More than
170
people
devote most or all of their time to dealing with CSR issues within the Group. Their efforts are backed up by over 400 expert contributors on specific topics.
In addition to structuring these exchanges, the Group has a materiality matrix (to be found on page 624 of the 2020 BNP Paribas Universal Registration Document, available at invest.bnpparibas.com). This tool maps and ranks the various challenges we must face based on the perceptions of our stakeholders. Seven have emerged as particularly crucial: personal data, ethics and compliance, climate change and energy transition, a fair and inclusive working environment, customer satisfaction, the economic value of the company and digital transformation.
Both in the long-term and on a daily basis, we act via our strategic plan to provide appropriate responses in line with the four major trends that structure our environment and the challenges they underpin. These various challenges are essential for the Group.
For that reason, they complement the listening process put in place with our various stakeholders. These issues were defined in 2018 and remain topical in 2021. Their ranking nevertheless may have changed in view of the Covid-19 crisis.
* Socially Responsible Investment.
