BNP PARIBAS AND THE COVID-19 CRISIS
EMPLOYEES COMMITTED
TO SUPPORTING OUR CUSTOMERS
All BNP Paribas businesses are mobilised during the crisis to support the economy and our customers, whether individuals, professional clients, businesses and non-profits. For example, the Nordic Investment Bank signed a €1bn Response Bond with BNP Paribas as main bank. The amount raised will support healthcare professionals in member countries. Other examples can be seen in Italy, where BNL and BNP Paribas Cardif are extending Unica health-insurance coverage to customers free of charge. In France, the French Retail Banking network is distributing the €300bn state-guaranteed loan programme designed to help companies obtain credit. The deferral of loan repayments and unprecedented solutions for students and apprentices have also been rolled out. And BNP Paribas Personal Finance and Bank of the West have made new channels available to customers to provide them with the support and information they need during the crisis.
See testimonials on LinkedIn and Twitter (and on the next page).
Nizar ALACHBILI,
Chairman, Ténor Group,
France, April 2020
I would like to thank the BNP Paribas Lognes branch and their entire team for their efficient and kind support in these trying times. I also thank them for their support and flexibility during these six years of collaboration in an environment of strong growth with its ups and downs. I would also like to thank our advisors and the BNP Paribas Melun branch for believing in our potential way back in 2013.
Sandrine DELMOTTE,
ITG, BNP Paribas, France, April 2020
It was necessary to manage the twofold difficulty of continuing operations and making services accessible as well as making arrangements for everyone’s personal difficulties while keeping in contact, because today we are working remotely. The availability of IT and applications had to be adapted so that everyone could connect and work from home. […] The IT Department has done a great deal to enable every employee to continue working as they do in the workplace. […] In this period of crisis, we are returning to the fundamentals and everyone, in my opinion, sees their role more concretely as well as its added value. [...] What I value is individual responsibility in the service of the common good and our profession.
Robert VAN KERKHOFF,
BNP Paribas Securities Services (CIB), BNP Paribas, Luxembourg, April 2020
This morning we organised our first digital plenary session with almost 500 employees from Luxembourg connected remotely. A year ago we organised a similar face-to-face event with the same number of participants. Sitting alone at home, in front of a screen, I addressed the same audience without any physical presence and without being able to identify everyone’s non-verbal feedback. The key messages have not changed: we are committed to our employees and our customers and together we are taking action to improve our organisation.