Strategy and performance
Our strategic planOUR STRATEGIC PLAN
Drawing on its diversified and integrated business model, BNP Paribas is implementing its digital transformation and undertaking differentiated development strategies in its operating divisions in order to strengthen its position as a major European bank and contribute to responsible, sustainable growth. By doing so, BNP Paribas is building the bank of tomorrow for its stakeholders—clients, shareholders and investors, employees, partners and suppliers, public authorities, civil society—and for society as a whole.
AMBITION 2020
An ambitious transformation plan based on three pillars…
DIGITAL
TRANSFORMATION
FINANCIAL
PERFORMANCE
COMPANY
ENGAGEMENT
…implemented through multiple drivers of transformation…
- Implementing new customer journeys
- Optimising and securing the use of data
- Changing and transforming the operating model
- Adapting and sharing IT systems
- Developing more digital-working methods
- Deploying a positiveimpact culture
…translated into concrete goals.
AMBITION 1
PROMOTING USEFUL INNOVATION FOR OUR CLIENTS
- Implement new customer journeys to meet the expanded range of needs and user habits
- Develop simple, useful and secure services for our clients
- Strengthen operational efficiency to provide a responsive, secure answer to client needs
- Lead the transformation of our business lines and strengthen our teams’ agility and ability to innovate
AMBITION 2
ENCOURAGING SUSTAINABLE GROWTH IN THE ECONOMY
- Consolidate our financial performance and expand our activities
- Support our clients’ growth and strengthen our international presence
- Generate a positive impact through our products and solutions
- Consolidate our position as a major player in sustainable finance
- Build the solutions of tomorrow with our partners, startups, entrepreneurs and intrapreneurs
AMBITION 3
DEVELOPING OUR CONTRIBUTION TO SOCIETY
- Ensure best practice in ethics and compliance
- Implement a fair and responsible HR policy for the Group’s employees
- Adopt commitments supporting the energy transition
- Promote a culture of diversity, equality and inclusion in our business lines and society
- Develop our support to regions and local communities through cultural and solidarity-based initiatives
Help our clients move toward sustainable solutions and
increase our positive impact on society
#POSITIVEBANKING